COVID-19 Infection Prevention and Response Action Plan

Dear Dimensions Living Residents, Families, and Team Members,

As the highly transmissible COVID-19 Delta variant spreads throughout the United States, our top priority continues to be protecting the health and wellness of our residents, team members, and those residing in our broader community.

We Keep Everyone Safe and Healthy

First and foremost, our priority is to keep everyone safe and healthy. Centers for Disease Control and Prevention (CDC)Centers for Medicare & Medicaid Services (CMS), and state and local health officials to protect our residents and team members from this virus, and are taking every action possible to prevent it from spreading in our Dimensions Living communities.  

The following is a summary of our COVID-19 Infection Prevention and Response Action Plan:

Requiring our team get vaccinated

Getting vaccinated against COVID-19 is the best way to protect yourself and others, particularly older adults and those with underlying health conditions who are at increased risk for severe complications. The Delta variant now accounts for the majority of COVID-19 cases in the US because it is much more transmissible than previous strains. This poses as a major risk to anyone unvaccinated. Therefore, we continue to encourage everyone to get vaccinated against COVID-19 and will provide resources and support to those who need it.

Personal Protective Equipment

Utilizing appropriate personal protective equipment (PPE), as directed by CMS guidelines, including a well-fitting face covering or mask that covers the mouth and nose. Team members continue to wear PPE, including masks, eye protection, gloves, and gowns depending on the community’s COVID-19 status and our county’s transmission and positivity rates. Residents and visitors are asked to wear a face covering when interfacing with others, if not yet fully vaccinated* or if our county’s community transmission rate is “high” or “substantial”.

Screening and Monitoring

Screening and monitoring residents and team members for symptoms. We have increased our screening and monitoring of residents and team members for COVID-19 symptoms. COVID-19 symptoms include fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea.

We all play a part in keeping ourselves and others healthy. Please wash your hands often, avoid touching
your face, cover your coughs and sneezes with a tissue, wear a well-fitting mask, and practice
social distancing as appropriate.


Please let a team member know immediately if you feel ill or have COVID-19 symptoms.

We are here to support and care for you.

Team Members

Don’t enter our building if you are ill. Isolate at home, call a medical provider, and notify a supervisor. If you have symptoms at work, keep your face mask on and tell a manager right away.

We Continue to Educate Residents and Team Members about COVID-19

For additional information, please visit the Centers for Disease Control and Prevention website.

Tracing Individuals

The community will work with state and local health departments to assess all who may have come in close contact with an individual affected by COVID-19. We will continue to follow all requirements in implementing the next steps, which may include quarantining unvaccinated individuals who have been exposed to COVID-19 for 14 days.

COVID-19 Testing

We follow all guidance from federal, state, and local health officials regarding testing residents and team members for COVID-19. The frequency of routine testing is determined based on the number of COVID-19 cases in our county. Those who show symptoms are tested to quickly identify and isolate residents and team members who may be positive for COVID-19. In addition, any team member or resident exposed to someone who has COVID-19, with exception for asymptomatic individuals who have had COVID-19 in the last 90 days, are tested twice, regardless of vaccination status or symptoms, within 5-7 days following exposure. In the event there is a confirmed COVID-19 case, contact tracing  continues to identify anyone who may have been exposed to the virus and will test individuals as appropriate, which may be twice within 5-7 days of exposure.

Quarantining When Necessary

We quarantine COVID-19 positive residents and implement enhanced infection control measures as needed. Any COVID-19 positive residents will be quarantined in their suites or  apartments and cared for and supported by designated staff. We continue to follow all infection control protocols as outlined by the CDC, CMS, and state and local health officials. COVID-19 positive residents remain in quarantine until they are well and cleared by medical professionals, and meet the CDC symptom-based criteria for return to normal activity.

Advising Team Members Appropriately

Advising COVID-19 positive team members to take all appropriate measures. For the health and well-being of our senior living communities, any team member with a COVID-19 diagnosis is asked to quarantine at home, contact a medical provider for care, and notify their supervisor. We are following CDC guidance on the return-to-work criteria for health care professionals with confirmed COVID-19 diagnoses. 

Environmental Safety Precautions

We’re taking environmental safety precautions. Our housekeeping team continues to take extra measures to clean and disinfect all high-touch areas throughout the building. This includes countertops and tables, faucet handles, toilet flush handles, doorknobs, door handles, crash bars, bathroom and kitchen areas, elevator call buttons, and handrails.

Safe Gatherings & Activities

We assure safe congregate dining and group activities. Communal dining and congregate group activities may be offered while adhering to the core principles of COVID-19 infection prevention. This includes social distancing, covering faces with masks, and appropriate hand hygiene by residents and team members.

Safe Visitation Procedures

We’re adhering to safe visitation procedures, including maintaining six feet of distance between persons. We are committed to offering visitation that supports each resident’s physical, mental, and psychosocial well-being, and quality of life. Visitation may be conducted through different means based on the community’s structure and residents’ needs, such as in resident rooms, dedicated visitation spaces, outdoors, and for circumstances beyond compassionate care situations.

Contact Our Communities

Please know: visitation options vary as they’re based on each Dimensions Living community’s COVID-19 status, county positivity rate, county rate of community transmission, and the rate of vaccination among residents and team members.


General Infection Control Practices for all In-Person Visits:

Each visitor will be screened for signs and symptoms of COVID-19 and entry will be denied for those who exhibit signs or symptoms consistent with COVID-19. All visitors must complete hand hygiene with an alcohol-based hand rub upon arrival and wear a well-fitting face covering or mask that completely covers the mouth and nose, if not yet fully vaccinated* or if our county community transmission rate is “high” or “substantial”. We also ask visitors and residents  to avoid congregating in common areas.

Team members will continue to wear masks and appropriate PPE regardless of visitation status.

Due to the spread of the Delta variant, domestic travel guidance for unvaccinated individuals has been revised by the CDC. Requirements include testing before and after travel, self-monitoring for symptoms, and to stay home for a total of seven days after returning from a trip. Review the CDC’s guidelines here.

The CDC has also released new guidance relating to the use of masks in public spaces in response to the highly contagious Delta variant. This guidance asks all individuals in specific areas of the US to continue wearing masks indoors and outdoors. Those residing in areas where COVID-19 has a “high” or “substantial” level of community transmission must wear masks regardless of vaccination status. For county-specific community transmission rates, please see the CDC’s website.

Visitation options vary based on our community’s COVID-19 status and rate of vaccination, county’s positivity rate, and county’s rate of community transmission.

Virtual Visits

We encourage loved ones to communicate with residents by phone, letters, video chat, and/or social media. Please contact our team for assistance with these communication methods, if needed.

Window Visits:

Closed window visits pose no risk of virus transmission. 

Outdoor Visits:

Outdoor visits pose a lower risk of virus transmission due to increased space and airflow. While the option to visit indoors is now possible, state and federal health officials advise that it is safest for residents to participate in outdoor visits whenever comfortably possible.

Compassionate Care Visits:

As aligned with state and federal guidance, Dimensions Living supports visits for all types of compassionate care needs, including those beyond end-of-life or hospice situations such as to support a resident grieving a recent loss or experiencing emotional distress. Compassionate care visits are allowed at all times regardless of a resident’s vaccination status, our county’s positivity rate or our outbreak status.

Indoor Visits

If all participants are fully vaccinated* and our county community transmission rate is “low” or “moderate”, residents, families, and friends may visit without wearing masks and without socially distancing if alone in a resident’s private suite or apartment. If a visitor is unvaccinated* and our county community transmission rate is “low” or “moderate”, they may visit with a fully vaccinated* resident alone in a resident’s suite or apartment without socially distancing while wearing well-fitting face masks.
We are overjoyed to support indoor visits for all residents with exception in the following instances:

During indoor visits, we’ll ask visitors to participate in a COVID-19 screening, use an alcohol-based hand-rub, and avoid congregating in common areas. If not yet fully vaccinated* or if our county community transmission rate is “high” or “substantial”, individuals are also asked to wear a well-fitting face mask that covers the mouth and nose. We also ask individuals to postpone visiting our senior community if they have had a positive viral test for COVID-19 in the last 14 days, are currently showing one or more symptoms of COVID-19, or meet any criteria for quarantine or exclusion from work.

To discuss today’s safe visiting options or for help coordinating a visit, contact our communities.

In the event our community confirms a positive case of COVID-19 among our residents, tenants, or team members, we will temporarily suspend indoor visits while we conduct contact tracing and at least one around of community-wide testing per CDC and CMS guidelines. If the round of testing identifies additional cases of the virus within other areas of our senior community, indoor visitation will be suspended for everyone until we meet the criteria to discontinue outbreak testing. We’ll resume indoor visitation per the following guidance:

Residents of areas in which the first round of testing reveals no additional cases may welcome indoor visitors regardless of vaccination status.

Residents of the COVID-positive unit or designated area may receive visitors 14 days after testing stops.

Our Residents are Family!

Thank You

Please do not hesitate to contact us with any questions or concerns you may have. We thank you for your support and understanding during this difficult time. We are all in this together.