COVID-19 Infection Prevention and Response Action Plan

Dear Dimensions Living Residents, Families, and Team Members,

As the highly transmissible COVID-19 Delta variant spreads throughout the United States, our top priority continues to be protecting the health and wellness of our residents, team members, and those residing in our broader community.

We Keep Everyone Safe and Healthy

First and foremost, our priority is to keep everyone safe and healthy. Centers for Disease Control and Prevention (CDC)Centers for Medicare & Medicaid Services (CMS), and state and local health officials to protect our residents and team members from this virus, and are taking every action possible to prevent it from spreading in our Dimensions Living communities.  

The following is a summary of our COVID-19 Infection Prevention and Response Action Plan:

Requiring Our Team Be Vaccinated

Staying up-to-date with your COVID-19 vaccine is the best way to protect yourself and others. Any team member with an approved medical or religious exemption to the COVID-19 vaccine will adhere to reasonable accommodations to protect the health and safety of everyone in our senior community, like regularly testing and wearing N95 face masks at all times. Highly transmissible COVID-19 variants are a major risk to anyone unvaccinated. Therefore, we encourage everyone to get vaccinated against COVID-19 and will provide resources to those who need it.

Infection Prevention and Control Training

We have assigned one leader at each Dimensions Living community to oversee all training in infection prevention and control and to successfully implement all elements of our COVID-19 Infection Prevention and Response Action Plan.

Personal Protective Equipment

Utilizing appropriate personal protective equipment (PPE), as directed by CMS guidelines, including a well-fitting face covering or mask that covers the mouth and nose. Team members continue to wear PPE, including masks, eye protection, gloves, and gowns depending on the community’s COVID-19 status and our county’s transmission and positivity rates. Residents and visitors are asked to wear a face covering when interfacing with others, if not yet fully vaccinated or if our county’s community transmission rate is “high” or “substantial”.

Screening and Monitoring

Screening and monitoring residents and team members for symptoms. We have increased our screening and monitoring of residents and team members for COVID-19 symptoms. COVID-19 symptoms include fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea.

We all play a part in keeping ourselves and others healthy. Please wash your hands often, use alcohol-based hand-rub, avoid touching your face, cover your coughs and sneezes with a tissue, wear a well-fitting mask, and practice
physical distancing as appropriate.


Please let a team member know immediately if you feel ill or have COVID-19 symptoms.

We are here to support and care for you.

Team Members

Don’t enter our building if you are ill. Isolate at home, call a medical provider, and notify a supervisor. If you have symptoms at work, keep your face mask on and tell a manager right away.

We Continue Educating everyone about COVID-19

For additional information, please visit the Centers for Disease Control and Prevention website.

Tracing Individuals

The community will work with state and local health departments to assess all who may have come in close contact with an individual affected by COVID-19. We will continue to follow all requirements in implementing the next steps, which may include quarantining individuals not up-do-date with vaccinations if they have been exposed to the virus.

COVID-19 Testing

We follow all guidance from federal, state, and local health officials regarding testing residents and team members for COVID-19. The frequency of routine testing is determined based on the number of COVID-19 cases in our county. Those who show symptoms are tested to quickly identify and isolate COVID-19 positive individuals. If there is a confirmed COVID-19 case, contact tracing will occur to ensure we investigate the outbreak properly and identify anyone who may have been exposed to the virus. We will test individuals per federal, state, and local guidelines, which may include testing everyone twice within 5-7 days of exposure.

Quarantining When Necessary

We quarantine COVID-19 positive residents and implement enhanced infection control measures as needed. Any COVID-19 positive residents will be quarantined in their suites or apartments and cared for and supported by designated staff. We continue to follow all infection control protocols as outlined by the CDC, CMS, and state and local health officials. COVID-19 positive residents remain in quarantine until they are well and cleared by medical professionals, and meet the CDC symptom-based criteria for return to normal activity.

Advising Team Members Appropriately

Advising COVID-19 positive team members to take all appropriate measures. For the health and well-being of our senior living communities, any team member with a COVID-19 diagnosis is asked to quarantine at home, contact a medical provider for care, and notify their supervisor. We are following CDC guidance on the return-to-work criteria for health care professionals with confirmed COVID-19 diagnoses. 

Environmental Safety Precautions

We’re taking environmental safety precautions. Our housekeeping team continues to take extra measures to clean and disinfect all high-touch areas throughout the building. This includes countertops and tables, faucet handles, toilet flush handles, doorknobs, door handles, crash bars, bathroom and kitchen areas, elevator call buttons, and handrails.

Safe Gatherings & Activities

We assure safe congregate dining and group activities. Communal dining and congregate group activities will occur while we all adhere to the core principles of COVID-19 infection prevention. This includes social distancing, covering faces with masks, and appropriate hand hygiene by residents and team members.

Safe Visitation Procedures

We adhere to safe visitation procedures, including maintaining six feet of distance between persons as appropriate. We are committed to offering visitation that supports each resident’s physical, mental, and psychosocial well-being, and quality of life. Visitation is permitted at all times for everyone but may be conducted through different means based on community structure and resident needs, such as in suites or apartments, dedicated visitation spaces, or outdoors as weather permits. Individuals who test positive for COVID-19, are feeling ill or show any symptoms of the virus must postpone visiting until they feel well.

Help Keep Us Safe and Healthy

We ask that individuals who have a positive viral test for COVID-19, are feeling ill or show any symptoms of the virus to postpone visiting until they are feeling well.

Visitors are Welcome!

The CDC has released guidance relating to the use of masks in public spaces in response to highly contagious variants of COVID-19. This guidance says the safest practice is to choose to continue wearing masks indoors and outdoors regardless of vaccination status. Those residing in areas where COVID-19 has a “high” or “substantial” level of community transmission must wear masks regardless of vaccination status. For county-specific community transmission rates, please see the CDC’s website.  Team members will continue to wear masks and appropriate PPE regardless of community transmission rate.

General Infection Control Practices for all In-Person Visits:

  • Each visitor will be screened for symptoms of COVID-19 and entry will be denied for those who exhibit signs or symptoms consistent with the virus.
  • We are unable to welcome visitors who have a positive viral test for COVID-19 in the last 14-days, are feeling ill, are showing any symptoms of the virus, or who meet the qualifications for exclusion or quarantine from work.
  • All visitors must complete hand hygiene with an alcohol-based hand rub upon arrival.
  • Visitors, regardless of vaccination status, must wear well-fitting face coverings or masks and physically distance themselves from other residents and team members when in a communal area in our senior care community.
  • All visitors, regardless of vaccination status, must wear a well-fitting face covering or mask when on-site at our community if our county’s COVID-19 transmission status is high or substantial.
  • We also ask visitors to avoid congregating in common areas and please limit visits to residents’ suites or apartments, dedicated visitation spaces, or outdoors as weather permits.
  • In addition, participants should practice physical distancing during visits as appropriate.

While visits are permitted for all residents at all times— even in the event of an outbreak—visitors should know there are risks of transmission that are associated with entering our community if we have any active COVID-19 cases. While federal officials do not recommend it, residents on transmission-based precautions (TBP) or quarantine due to active COVID-19 may still receive visitors. In these cases, visits should occur in the residents’ suites. Participants should adhere to the core principles of infection prevention as outlined above.

Please know our team also supports alternative visitation options, including:

Virtual Visits

Keep in mind that contact with loved ones is important for residents’ health and well-being. If anyone is unable to visit—due to illness or inability to travel— we encourage you to maintain contact by phone, letters, video chat, and/or social media. If assistance is needed with these communications methods, please contact our team so we can help.

Window and Outdoor Visits:

Closed window visits pose no risk of virus transmission. Outdoor visits pose a lower risk of virus transmission due to increased space and airflow. While the option to visit indoors is now possible, state and federal health officials advise that it is safest for residents to participate in outdoor visits whenever comfortably possible.

Our Residents are Family!

Thank You

Please do not hesitate to contact us with any questions or concerns you may have. We thank you for your support and understanding during this difficult time. We are all in this together.